Last Updated: February 23, 2025
This Privacy Policy explains how NastyVapeSA (the “Site”, “we”, “us”, or “our”) collects, processes, and shares your personal information when you visit our website, use our services, or make purchases on nastyvapesa.co.za (the “Site”). It also covers any other communications you have with us regarding the Site (collectively, the “Services”). In this document, “you” and “your” refer to any individual—whether a customer, visitor, or any other party—whose data we collect while using our Services.
Acceptance of This Privacy Policy
By accessing or using any part of our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our Services.
Updates to This Policy
We may periodically update this Privacy Policy to reflect changes in our practices, legal requirements, or other operational needs. Any updates will be posted on the Site with a revised “Last Updated” date. We encourage you to review this policy regularly.
How We Collect and Use Your Information
To deliver our Services effectively, we gather personal data from several sources. The specific information collected depends on how you interact with us.
Information You Provide Directly
When you use our Services, you might share various types of information, including:
- Contact Information: Your name, address, phone number, and email address.
- Order Details: Data such as billing and shipping addresses, payment confirmations, and contact details provided during transactions.
- Account Information: Your username, password, and answers to security questions, which help protect your account.
- Shopping Behavior: Details about the products you view, add to your cart, purchase, or save (including loyalty points, reviews, referrals, or gift cards).
- Customer Support Communications: Any information you provide when contacting us for assistance.
Note: Some features of our Services may require you to supply additional information. Declining to do so may restrict your access to those features.
Information Collected Automatically
We may also automatically gather data regarding your interactions with our Services (referred to as “Usage Data”). This can include:
- Device details and browser type
- Network information and IP address
- Details on how you navigate and use our Site
These data are collected using cookies, pixels, and similar technologies.
Information from Third Parties
In addition, we may receive information about you from external sources such as:
- Service Providers: For example, Shopify supports our Site and Services.
- Payment Processors: Who handle your payment details (e.g., bank or card information) to complete transactions.
- Marketing Partners: Third parties that track your online behavior via tracking tools like pixels or beacons.
All third-party information is managed in accordance with this Privacy Policy. For more details, please see the section on Third-Party Websites and Links.
How Your Information Is Used
Your personal data is used for several key purposes, including:
- Delivering Our Services:
- Processing transactions, managing orders, and maintaining your account.
- Sending you notifications related to orders, returns, exchanges, or other transactions.
- Coordinating shipping and handling customer support inquiries.
- Marketing and Advertising:
- Sending promotional offers and tailored advertisements via email, SMS, or mail.
- Customizing the content and advertisements you see on our Site and across other platforms.
- Security and Fraud Prevention:
- Detecting, investigating, and preventing any fraudulent or illegal activities.
- Keeping your account secure by advising you to maintain confidentiality of your login credentials.
- Improving Our Services:
- Providing customer support and gathering feedback.
- Enhancing the overall quality and functionality of our Services.
Cookies and Tracking Technologies
We use cookies on our Site to improve your experience, analyze usage, and tailor advertising.
Cookies help us remember your preferences, conduct analytics, and optimize our Services. While most browsers accept cookies by default, you can adjust your browser settings to block or delete them. Please note that disabling cookies may affect the functionality and performance of our Services.
Disclosure of Your Information
We may share your personal data with third parties in the following circumstances:
- Service Providers:
Third-party vendors who help us with IT, payment processing, customer support, data analysis, cloud storage, shipping, and other operational services. - Business Partners:
Partners with whom we collaborate for marketing and promotional efforts. They will handle your data in accordance with their own privacy policies. - With Your Consent:
When you direct us to share your data—for instance, when using social media integrations or specific services—your information may be disclosed accordingly. - Corporate Affiliates:
Within our corporate group, to support our business operations. - Legal Requirements:
In response to legal obligations such as subpoenas, search warrants, or other legal processes, or to protect our rights and those of our users.
The types of data we might disclose include:
- Identifiers: Contact and order information.
- Commercial Data: Transaction and shopping history.
- Usage Data: Data on how you interact with our Site.
- Geolocation Data: Information derived from your IP address or other technical methods.
We do not share sensitive personal data without your explicit consent or for purposes such as profiling.
Third-Party Websites and External Links
Our Site may feature links to external websites or online platforms that are not under our control. We advise you to review the privacy policies of these sites, as we are not responsible for their content or data practices.
Children’s Privacy
Our Services are not directed toward individuals under 16 years of age, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us so we can promptly remove the information.
Data Security and Retention
We take steps to protect your personal information; however, no system is completely secure. Data transmitted to us might not be fully protected during transit, so please avoid sending sensitive information through insecure channels.
The duration for which we retain your personal data depends on the purposes for which it was collected, as well as legal and operational requirements such as maintaining accounts, fulfilling orders, or resolving disputes.
Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:
- Access: Request copies of the data we hold about you.
- Delete: Ask us to erase your personal data.
- Correct: Request corrections to inaccurate or incomplete information.
- Portability: Receive your data in a transferable format and, in some cases, request its transfer to another service.
- Restrict Processing: Request limits on how your data is processed.
- Withdraw Consent: Revoke your consent for data processing based on consent.
- Appeal: Challenge any decision we make regarding your data rights.
We will not discriminate against you for exercising these rights. To verify your identity and process your requests, we may ask for additional information. You may also authorize an agent to act on your behalf; however, appropriate verification will be required.
Complaints and Contact
If you have concerns about how your personal data is handled or wish to exercise your rights, please reach out to us using the contact details below. Should you be unsatisfied with our response, you may have the right to file a complaint with your local data protection authority.
International Data Transfers
Your personal information may be transferred to and processed in countries outside of your own, including regions that may not have data protection laws equivalent to those in your jurisdiction. For example, when transferring data from Europe, we will use mechanisms such as the European Commission’s Standard Contractual Clauses or other approved frameworks to ensure an adequate level of protection.
Contact Information:
For any questions, concerns, or requests related to this Privacy Policy, please contact us at:
admin@nastyvapesa.co.za